NFPA® 1061 Standard for Professional Qualifications for Public Safety Telecommunications Personnel 2014 Edition

Chapter 1 Administration
1.1 Scope
1.2 Purpose
Chapter 2 Referenced Publications
2.1 General
2.2 NFPA Publications. (Reserved)
2.3 Other Publications
2.4 References for Extracts in Mandatory Sections
Chapter 3 Definitions
3.1 General
3.2 NFPA Official Definitions
3.3 General Definitions
Chapter 4 General Requirements
4.1 General
Chapter 5 Public Safety Telecommunicator I
5.1 General
5.2 Receiving Requests for Service
5.3 Processing Requests for Service
5.4 Disseminate Requests for Services
Chapter 6 Public Safety Telecommunicator II
6.1 General
6.2 Receive Requests for Service
6.3 Process Requests for Service
6.4 Disseminate Requests for Service
Chapter 7 Incident/Tactical Dispatcher
7.1 General
7.2 Knowledge of NIMS/ICS
7.3 Resource Ordering and Tracking
7.4 Response to Incidents
7.5 Assume Position Responsibilities
7.6 Communicate as the Incident Directs
7.7 Ensure Completion of Assigned Actions to Meet Identified Objectives
7.8 Receiving Information
7.9 Processing Information
7.10 Disseminating Information
Chapter 8 Public Safety Communications Training Officer
8.1 General
8.2 Personal Conduct
8.3 Program Management
8.4 Instructional Delivery
8.5 Evaluation and Testing
Chapter 9 Public Safety Communications Supervisor
9.1 General
9.2 Human Resource Management
9.3 Community Relations
9.4 Administration
9.5 Equipment and Systems Operations
9.6 Health and Safety
Chapter 10 Public Safety Quality Assurance/Improvement Personnel
10.1 General
10.2 Review Calls for Service
10.3 Feedback
10.4 Remediation
10.5 Data Management
10.6 Continuing Education
10.7 Certification
Chapter 11 Public Safety Communications Training Coordinator
11.1 General
11.2 Program Management
11.3 Develop Curricula
11.4 Maintain Training Schedule and Staff
11.5 Document Training
11.6 Evaluation and Testing
Chapter 12 Public Safety Communications Center Manager/Director
12.1 General
12.2 Human Resource Management
12.3 Public Safety Communications Center Operations
12.4 Stakeholder Relationships
12.5 Coordinate Technologies
Chapter 13 Logistics Section Communications Unit Leader
13.1 General
13.2 Operate Under the Logistics Section of the NIMS
Annex A Explanatory Material
Annex B The Communication Process
Annex C Guide for Telecommunicator Training Authority
Annex D Explanation of the Standard and Concepts of JPRs
Annex E Informational References
Index