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Here is some general information about NFPA and some frequently asked questions. If you can't find what you're looking for, just use the e-mail link above to send us your question.
If you are experiencing problems using NFPA's Online Catalog, please read the information below, submit your question online, or call NFPA Customer Service at +1 (800) 344-3555 international customers please dial +1 (617) 770-3000.) The support line is staffed Monday through Friday from 8:30 am to 4:30 pm EST. If you wish to place an order, but don't wish to use the Online Catalog, you can always place your order with us via telephone. Call NFPA Customer Sales at 1-800-344-3555 or 1-617-770-3000 if outside the U.S. Our hours of operation are from 8:30 AM to 5:00 PM, EST.
Catalog Search Tips
- When searching by catalog item #, be sure to include dashes where appropriate. For example: '7011SB', '10109', or 'LH-47208'
- When searching for a code, enter NFPA followed by the code number. For example: 'NFPA 30B' or 'NFPA 70'.
- Ensure the correct spelling of the keywords.
- Rephrase your search to use different keywords.
- Try searching for more generic keywords.
- Please note that a keyword search will return any code or standard that includes the keyword in the content of the code or standard.
Order Questions / Technical Store Questions
If you experience problems with the electronic ordering process, submit your question online, or call the NFPA Customer Service at 1-800-344-3555. For international customers, the number is 1-617-770-3000. The support line is staffed Monday through Friday from 8:30 am to 5:00 pm EST.
For questions about items available for order and order options, submit your question online. Call this number to modify an order placed online. You may also call 1-800-344-3555; for international customers the number is 1-617-770-3000. The toll free Customer Service number for Mexico is 95-800-844-6058. Queries may be faxed to 1-508-895-8301 (International) or 1-800-593-NFPA (US and Canada).
If you have general questions about NFPA, its publications, or other organizational information, you may wish to visit the main site at http://www.nfpa.org. You may also send email to email@example.com.
Frequently Asked Questions
Is it safe to use my credit card?
The NFPA online catalog uses industry standard security with an SSL certificate. This secures your credit card information once it reaches our server. The browser program you have on your computer comprises the other half of the security picture. You can see if your browser can create a 'secure handshake' with the secure server by looking for the picture of the padlock in the bottom of your browser window. If the padlock is in the closed and locked position when you are on the payment screen, then you have a secure connection. If you do not see the closed padlock, then you may need to upgrade your browser software. Of course you can always place your order over the telephone by calling 1-800-344-3555. From outside the U.S. and Canada, the telephone number is 1-617-770-3000. The toll free Customer Service number for Mexico is 95-800-844-6058. Customer Service hours are 8:30 A.M. - 5:00 P.M. (EST).
Which credit cards does NFPA accept?
We accept Visa, Mastercard, American Express, and Discover.
Can I pay by purchase order?
Yes. NFPA allows all orders placed on its Online Catalog to be paid by credit card, and now allows some domestic orders to be billed, subject to credit approval. Please see our Payment Policy for specific details regarding making payments using a PO or bill me request.
How much is shipping & handling?
For orders with shippable goods, NFPA will add a $9.95 handling fee to orders under $1000, or 2% of merchandise total for orders of $1000 or more. Additional charges for express shipping charges (if requested), and 7.00% sales tax (for California residents only.)* The NFPA online catalog does not have a way to calculate expedited shipping costs at this time. If you select US standard delivery, NFPA pays the shipping. For expedited (rush) orders, the warehouse calculates the most cost effective method to send your order. We charge you the exact cost to us. Your credit card is not charged until the items are shipped. You can place your order by phone at 1-800-344-3555 to get more information about the shipping costs for your order.
*Excludes Firewise® Communities Products: Shipping for Firewise items is free to any US address (domestic ground delivery only). International customers, please contact the Firewise program at firstname.lastname@example.org or 1-617-984-7486.
What is NFPA's guarantee?
If you are not satisfied with your order, you may return it to us within 30 days for full credit or refund.
What if I have a problem with my order?
If you have a technical problem with your order, please submit your question online, or call the NFPA Customer Service at 1800-344-3555. For international customers, the number is 1-617-770-3000. The support line is staffed Monday through Friday from 8:30 am to 5:00 pm EST.
How long will it take me to receive my order by mail?
Your order will take approximately 7-10 days in North America. Special shipping services may be arranged for the extra shipping charge. NFPA will work to get you the lowest rate possible. If you have further questions, please call our Customer Sales Department at 1-800-344-3555 or 1-617-770-3000 if outside the U.S.
Does NFPA offer a member discount?
Yes; 10% will be deducted from the subtotal of your order if you are an NFPA member and login with your NFPA ID number or email address and the password for your profile.
How can I contact NFPA directly?
You may write to us at: NFPA, 1 Batterymarch Park, PO Box 9101, Quincy, MA 02269-9101
The Customer Sales toll-free number is 1-800-344-3555. If you wish to call us, please use this telephone number for all orders, membership information, or order inquiries. From outside the U.S. and Canada, the telephone number is 1-617-770-3000. The toll free Customer Sales number for Mexico is 95-800-844-6058. Customer Services hours are 8:30 A.M. - 5:00 P.M. (EST) The main telephone number for the NFPA is 1-617-770-3000 or submit your question online.
I am placing an order from outside of the United States. Do you have international distributors of NFPA products?
Check out our list of Canadian and international distributors on our main website. Use this link to Annex Publishing, our Canadian distributor,
Who should I contact for information about copying or distributing copies of NFPA standards?
For permission issues with regards to copying or distribution of NFPA standards, contact Mr. Dennis Berry at 1-617-770-3000 or email email@example.com.
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