Customer Service

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Technical product support request (sign-in required)

Do you have a question about your order or one of our products or services? The information below will help you find the information you're searching for -- or put you in touch with one of our customer service representatives.

Phone: To place an order or inquire on an order please call us at 1-800-344-3555 or 1-617-770-3000, if outside the U.S. anytime from between 8:30 am and 5:00 pm EST Monday through Friday to place an order. NFPA Members can call for technical assistance between 9:00 am and 5:00 pm EST Monday through Friday.

Fax: You can also fax us your orders or questions to 1-800-593-NFPA or 1-508-895-8301 if outside the U.S.

Email: submit your question online

Mail: Orders and customer service inquiries can be mailed to:

National Fire Protection Association
11 Tracy Drive
Avon, MA 02322

Headquarters address:
National Fire Protection Association
1 Batterymarch park
Quincy, MA 02269
Phone:  617-770-3000
Fax:  617-770-0700

www.nfpa.org

NFPA Remit to address:

National Fire Protection Association
PO Box 9689
Manchester, NH 03108

Services

Firewise Communities Products: Shipping for Firewise items is free to any US address (domestic ground delivery only). International customers, please contact the Firewise program at firewise@nfpa.org or 1-617-984-7486.

Registration for Training Events: No one under the age of 18 is allowed to attend training.

NFPA accepts credit card payments for all online purchases, and now allows requests to be billed on some orders.

  • Credit cards accepted: MasterCard, Discover, American Express, VISA
  • NFPA welcomes your Purchase Order for web, mail, fax, and phone orders. A copy of the Purchase Order is required for orders of $1,000 or more. Please see our Payment Policy for specific details.
  • Out of stock or not yet available items: NFPA will not charge you for an out of stock product, or product that is not yet available, until the item ships.
  • Prices valid through 12/31/2014.
  • Standard Delivery: In-stock items are shipped within 24 hours of receipt of your order.
  • Rush Delivery: NFPA can ship products via special delivery or priority mail. Specify the method, and we will invoice you for the cost.

Tax for California residents: Final order will be calculated based on applicable local rates. Sales tax applies to total order plus handling charge. If tax exempt, please provide NFPA a copy of certificate.

Payment Terms: Net 30 days

Federal ID#:  041-653-090

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